Montonio

Shipping setups can involve many moving parts. This guide outlines common issues and how to resolve them effectively.

📦 Courier option not showing at Checkout

If the courier shipping method is not visible at checkout, verify your checkout form configuration:

If you're using a checkout editor, ensure that the postal code field is marked as mandatory.

The courier method requires a valid postal code to appear. If this field is optional or missing, the courier option will not be shown to customers.

- If you're using a checkout editor, ensure that the postal code field is marked as mandatory.
- The courier method requires a valid postal code to appear. If this field is optional or missing, the courier option will not be shown to customers.

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Error: No parcels with Courier Pickup handover method and with Label Printed status since last pickup.

Please check your shipments. If you encounter this issue, please refer to this article for detailed instructions:

<a href="https://Having%20Trouble%20with%20Ordering%20Unisend%20Courier%20Pickup?%20Here's%20how%20to%20Fix%20It" rel="nofollow noopener noreferrer" target="_blank">Having Trouble with Ordering Unisend Courier Pickup? Here's how to Fix It</a>

To test your shipping integration in sandbox mode, follow these steps:

Activate Carriers in Test Mode in Partner System

- Log in to the Partner System.
- Ensure the relevant carriers are enabled under Test mode.
- If this step is missed, shipping methods will not appear at checkout! Read more here: <a href="https://help.montonio.com/en/articles/157130-how-to-test-payments-and-shipping-with-montonio-for-woocommerce">How to test payments and shipping with Montonio for WooCommerce?</a>

Set Up Shipping on your store side

- Follow setup guide step-by-step: 👉<a href="https://help.montonio.com/en/articles/57066-how-to-set-up-montonio-shipping-solution#h_37b6ac4393"> Integrating the Montonio shipping solution with your platform</a>

1. Activate Carriers in Test Mode in Partner System
 - Log in to the Partner System.
 - Ensure the relevant carriers are enabled under Test mode.
 - If this step is missed, shipping methods will not appear at checkout! Read more here: <a href="https://help.montonio.com/en/articles/157130-how-to-test-payments-and-shipping-with-montonio-for-woocommerce">How to test payments and shipping with Montonio for WooCommerce?</a>
 
2. Set Up Shipping on your store side
 - Follow setup guide step-by-step: 👉<a href="https://help.montonio.com/en/articles/57066-how-to-set-up-montonio-shipping-solution#h_37b6ac4393"> Integrating the Montonio shipping solution with your platform</a>

📦 Venipak Error: "Parcel Number Already in Use"

If you're receiving an error stating that the parcel number is already in use, adjust your settings as follows:

Go to your Store Settings in the Partner System → Shipping tab.

Under the last used parcel number, insert a new number that:

- Contains 7 digits
- Starts in the millions (e.g., <code>2000001</code>, <code>3000001</code>, <code>4000001</code>, etc.)

1. Go to your Store Settings in the Partner System → Shipping tab.
2. Open Venipak settings.
3. Under the last used parcel number, insert a new number that:
 - Contains 7 digits
 - Starts in the millions (e.g., <code>2000001</code>, <code>3000001</code>, <code>4000001</code>, etc.)

If You Have Multiple Stores in the Partner System:

Assign unique parcel number ranges for each store:

Store 1: Start from <code>3000001</code>

Store 2: Start from <code>5000001</code>

Store 3: Start from <code>7000001</code>

- Store 1: Start from <code>3000001</code>
- Store 2: Start from <code>5000001</code>
- Store 3: Start from <code>7000001</code>

This helps prevent conflicts between parcel numbers across stores.

🛒 WooCommerce: Shipping not displaying at Checkout

If you're using WooCommerce and shipping methods aren't appearing, try the following steps to refresh your settings:

Navigate to WooCommerce → Settings → Shipping → Shipping Zones.

Disable all shipping methods and click Save.

Re-enable all shipping methods and click Save again.

Click on the Montonio Shipping tab at the top.

Scroll to the bottom of the page and click Save once more.

1. Log in to your WP-admin panel.
2. Navigate to WooCommerce → Settings → Shipping → Shipping Zones.
3. Disable all shipping methods and click Save.
4. Re-enable all shipping methods and click Save again.
5. Click on the Montonio Shipping tab at the top.
6. Scroll to the bottom of the page and click Save once more.

If you have additional questions and need our help, feel free to contact our support team or via the chat in the bottom right corner.