Montonio

Why Montonio may appear on your bank or card statement, and how to find out what you paid for.

For Shoppers: I see a charge from Montonio that I don't recognise

What to do if there's a problem with an order you paid for through Montonio.

For Shoppers: I paid but didn’t receive my order, or I need a refund

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Paid in an online store using Montonio? Find out how to identify a payment, get help with an order or refund, and what to do if something looks wrong.

For Shoppers

API Documentation

Status Page

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Create your workspace and invite the people you work with.

Set up your account

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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Get started

How to activate Montonio services?

Website checklist for Montonio merchants

How to get started with Montonio

How to set up your password after creating an account

Why do we ask additional details about your business

Who are stakeholders

How to add new stakeholders

How to pass KYC process with video verification

Who can accept the terms and conditions

Confirm your business information

Step-by-Step Onboarding instructions

Why do I need to reconfirm my business details?

Reconfirm business info

Montonio payment solution for marketplace platforms

Special Business Types

Ladu Order Rescue: recovered sales, no manual chasing, no overselling risk

Ladu by Montonio: your WooCommerce store's new operations agent

Ladu Pick & Pack: fewer wrong orders, fewer refunds, no new hardware

Ladu by Montonio

Testing Montonio Services

Start testing Montonio services

Get started with testing

How to test payments and shipping with Montonio for WooCommerce

Testing on WooCommerce

How to start integrating Montonio payment methods in PrestaShop?

Testing on PrestaShop

How to test Montonio payment methods and Shipping in Magento 2?

How to start integrating Montonio payment methods in Magento 1

Testing on Magento

How to start integrating Montonio payment methods in OpenCart 2.3-3

Testing on OpenCart

How to test card payments in your store?

Additional info

Integrations

How to Connect Your Montonio Account to WooCommerce

Installing and Updating Montonio for WooCommerce

Activating Montonio payment methods in WooCommerce

WooCommerce default checkout template with Montonio checkout without background

Set up the Right of withdrawal page in WooCommerce

Cash on Delivery (COD) Payment Method in WooCommerce

WooCommerce

How to Reconcile Shopify Orders in Montonio?

List of Montonio payments apps on Shopify

How to activate Montonio payment apps in Shopify?

Checkout customisation for Montonio payment apps on Shopify

Shopify

Montonio plugin compatibility with different PrestaShop themes

Montonio plugin compatibility with custom checkout modules for PrestaShop

How to install and update PrestaShop module?

How to choose whether to Create Orders "Before Payment" or "After Payment" in PrestaShop?

Activating Montonio Payment Methods in PrestaShop

Prestashop

Activating Montonio payment methods in OpenCart

How to update the OpenCart module

OpenCart

Montonio for Magento 1.9

Montonio for Magento 1

Montonio for Magento 2

How to update Magento 2 module

Magento

How to use the merchantReference parameter when creating orders?

How to test order webhooks locally?

How to handle the PENDING payment status?

How to receive webhook notifications about Orders?

How to configure when orders are marked as Abandoned?

Custom Integration

Partner System

📊 Payments Analytics Overview

Shipping Analytics Overview (Beta)

Analytics

What are API keys?

How to find Live API Keys in the Partner System?

Where to find sandbox API keys?

API keys

How to Add a New Store to My Business

How do I update my company's IBAN in Montonio Partner System

How can I add a new business if I already have an account in Montonio

How to update your business contact person information?

Changing your Business Name in Montonio Partner System

Where to find your accepted terms and conditions in the Partner System

Business Details & Store Management

How to Export Orders Statements in the Partner System

How to export payouts overview?

Accounting

Products default locale

How can I deactivate my account?

The Montonio Glossary

How to change the interface language in the Partner System

Other details

Mandatory Security Layers for your Partner System account

How to use and enable two-factor authentification in Montonio Partner System

How can I change my user email in the Partner System?

What to do if you've forgotten your Partner System password

Managing Your Account

User roles in the Montonio Partner System

How to manage users in Partner System?

User roles

Pricing and Invoicing

Managing your Montonio subscription

Montonio Pricing Update