How to refund a Card payment

This article explains how to refund Card payments when you're using Card Payments 2024 (Montonio x Stripe)

Laura from Montonio avatar
Written by Laura from Montonio
Updated over a week ago

How to make a refund?

In order to refund card payments, you need to log into Montonio Partner System. Every order that is paid by card will have a refund button, where you can initiate refunds.

  1. Locate and open the specific order that requires a refund.

  2. Click on the "Refund" button and enter the correct refund amount.

  3. Confirm the refund.

  4. Once the refund is processed, the refund status will turn green, indicating the successful refund. If the refund is still pending, it's being processed and hasn't been completed yet.

NB! - Refunds will only go through if there is enough balance on the account. If there aren't enough funds on your balance, the refund request will be Rejected. In such cases, you can either wait until you have a sufficient balance or communicate with the customer and process a refund via a manual bank transfer.

Card payment refunds(old)

Old card payment solution instructions

If you are using old integration with Stripe you can refund card payments on Stripe dashboard.

Card payments can be refunded on Stripe dashboard (

  • Find the payment to be refunded in the payments overview page.

  • Click the "Refund" icon to the right of the charge.

  • By default, you’ll issue a full refund. For a partial refund, enter a different amount to be refunded.

  • Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund.

  • Click Refund. ✅

☝️Your customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank. Refunds can't be canceled after they're issued.

You can also check the guide here:

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