How to make a refund?
In order to refund card payments, you need to log into Montonio Partner System. Every order that is paid by card will have a refund button, where you can initiate refunds.
Locate and open the specific order that requires a refund.
Click on the "Refund" button and enter the correct refund amount.
Confirm the refund.
Once the refund is processed, the refund status will turn green, indicating the successful refund. If the refund is still pending, it's being processed and hasn't been completed yet.
NB! - Refunds will only go through if there is enough balance on the account. If there aren't enough funds on your balance, the refund request will be Rejected. In such cases, you can either wait until you have a sufficient balance or communicate with the customer and process a refund via a manual bank transfer.
If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.