Refund processes by payment method
For a general overview of how refunds work, see: Refunds Process Overview
We support three types of refunds:
Bank payment refund service
Card payment refunds
Financing/Pay later refunds (contract withdrawal)
These refunds can be processed through the Partner System, provided you have enabled the relevant service(s): Card payments, Bank payment refunds, and/or Financing/Pay later
Card payment refunds
When you start using our Card payment service, funds will be initially collected into your balance in the Partner System and then paid out based on your chosen payout frequency.
Go to the Partner System.
Open the relevant order under Orders.
Click on the order and initiate the refund.
Learn more about the Card payments service HERE.
Refundable bank payments
When you start using our Bank payment refund service, funds will be initially collected into your balance in the Partner System and then paid out based on your chosen payout frequency.
To initiate a bank payment refund:
Go to the Partner System.
Open the relevant order under Orders.
Click on the order and initiate the refund.
Learn more about the Refundable bank payments service HERE.
Financing/Pay later refunds (contract withdrawal)
To cancel a Financing/Pay later order:
Go to the Partner System.
Open the relevant order under Orders.
Click on the order and initiate the refund.
Learn more about the Financing order cancelation HERE.
Refunds via Montonio's API
In addition to manual refunds, it's also possible to process refunds in the Partner System using Montonio's API.
The documentation for utilizing the API for refunds can be found at the following link: Montonio API documentation.
Refund confirmation documents
If you would like to download a Refund Confirmation document, here is how you can do it:
Go to the Partner System and navigate to the Orders tab on the left side of the window
Enter the order number or order UUID in the search bar
Click on the order — a drawer will open on the right side of the screen
Scroll down to the Refunds section in the drawer
You will see a small download icon next to the refund — click it to download the Refund Confirmation document.
Note: Refund confirmation documents are available for orders paid using the Refundable bank payments service, Card payments or BLIK service.
Balance and payouts
When using the Bank payment refund service and/or Card payment service you will be able to see your balance and coming payouts.
Learn how to see your Balances and Payouts.
If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.