Refund processes by payment method
To give you an overview of how refunds work check this article: Refunds Process Overview
We have three different types of refunds:
Bank payment refund service
Card payment refunds
Financing/Pay later refunds (contract withdrawal)
These refunds can be done through the Partner System, assuming that you have enabled “Card payments”, "Bank payment refunds" or/and "Financing/Pay later" services.
Card payment refunds
To initiate a Card payment refund go to the Partner System --> open the order you need --> click on it and initiate the refund.
Read more detailed instructions about Card payment refunds HERE.
Bank payment refund service
NOTE! When you start using our Bank payment refund service, funds will be initially collected into your balance in the Partner System and then paid out based on your chosen payout frequency.
The service charges 0.15€ per payment for the received payments and the refund is free of charge.
To initiate a Bank payment refund go to the Partner System --> open the order you need --> click on it and initiate the refund.
Read more detailed instructions about Bank payment refunds HERE.
Financing/Pay later refunds (contract withdrawal)
To cancel Financing/Pay later orders go to the Partner System --> open the order you need --> click on it and initiate the refund.
Read more detailed instructions about financing order cancelation HERE
Refunds via Montonio's API
In addition to manual refunds, it's also possible to process refunds in the Partner System using Montonio's API.
The documentation for utilizing the API for refunds can be found at the following link: https://docs.montonio.com/api/stargate/guides/refunds
Balance and Payouts
When using the Bank payment refund service and/or Card payment service you will be able to see your balance and coming payouts.
Learn how to see your Balances and Payouts.
If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.