An overview of how the refund process works
We have three different types of refunds:
Bank payment refund service
Card payment refunds
Financing/Pay later refunds (contract withdrawal)
These refunds can be done through the Partner System, assuming that you have enabled “Card payments”, "Bank payment refunds" or/and "Financing/Pay later" services.
Read more here: How to make refunds from the Partner System
1. Checking balance
Before starting with the refund process, you need to check whether your balance is enough to initiate it in the Partner System. Navigate to the Payouts tab from the left-hand menu --> click on your store. You will see your balance and payouts as well. If there is enough balance you can proceed with the next steps.
2. Accessing the Orders Page
To begin the refund process, navigate to the 'Orders' section in the Partner System. This page provides an overview of the payment and ordered line items for each order.
3. Initiating the Refund
Locate the specific order for which you want to initiate a refund. Once you've identified the order, click on the "Refund" button associated with that order. This action will prompt you to specify the refund amount.
4. Specifying the Refund Amount
When initiating a refund, you must specify the amount to be refunded. It's important to note that the refund amount cannot exceed the total value of the order. However, the system does support partial refunds. For example, you can refund 50% of the order amount.
NOTE! Use . instead of ,
Example: Use 68.78 instead of 68,78
5. Updating the Order Status
After processing the refund, the order status will be automatically updated to reflect the refund status. In this case, you refunded 50% of the order value. The status of the order changes to ‘Partially refunded’. 👇
Refunds via Montonio's API
In addition to manual refunds, it's also possible to process refunds in the Partner System using Montonio's API.
The documentation for utilizing the API for refunds can be found at the following link: https://docs.montonio.com/api/stargate/refunds
If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.