The idea behind balances & payouts is to give you an overview of what is your balance, what are your payouts, etc.
This feature is relevant if you are using Card Payments (Stripe) and/or the Bank Payment Refund service.
Balances & Payouts are available from the “Payouts” menu in the Partner System. Upon clicking “Payouts”, you will see all your stores here.
How to see your payouts from the Partner System?
When you click on any store, you will see their balances for that store. A separate balance is shown for bank payments (the Bank Payment Refund service) and Stripe payments (Cards, Google Pay, Apple Pay, BLIK). You can also see all of the payouts that have been made or will be made.
Choosing Your Payout Frequency
You will have three options for payout frequency:
Daily
Weekly
Monthly
Card payment payout frequency
Read more in detail about Choosing card payment payout frequency: Card payments Balance & Payouts
Bank payment refund payout frequency
Read more in detail: When are bank payment refund payouts paid out to my account?
Read how to change your payout frequency: How to change Bank payment refunds Payout frequency and How to change Card payments Payout frequency
How to see the details of a payout?
Naturally, you are interested in knowing what transactions (orders and refunds) are included in a particular payout.
To see the transactions, you need to click on a payout and select “See transactions” from the drawer that appears on the right-hand side. It’s also possible to see the transactions from the “Expand” button.
The “Expected to arrive” date here represents the date on which we expect the money to arrive in your bank account. The rationale for this is that we’re not 100% sure when exactly the money will arrive in your account, hence the reference to expected to arrive.
The screenshot above sums up the logic with transactions. Each payout consists of transactions and there can be two types of transactions:
Payments → these add money to the balance
You can click on the Order ID associated with that Payment and you will see all of the information associated with that order
Refunds → these deduct money from the balance
Payment method also depends on which service you are using:
For Bank Payment Refund, the only payment method is payment initiation
For Stripe, the payment method can be BLIK or card payment
The latter also includes Google Pay and Apple Pay payments but we’re not showing them distinctively in the user interface. They’re shown as card payments
If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.