When using Montonio with Shopify, you might notice a mismatch between the order IDs shown in Shopify and those displayed in the Montonio Partner System. This article will walk you through how to easily reconcile these orders using the Payment Reference.
🔍 Understanding the Difference in Order IDs
Shopify Order ID
This is a short, numeric ID (e.g. #1140, #1141, etc.) automatically assigned by Shopify to every order.
Montonio Order ID
Since Shopify does not share its Order ID with external services, Montonio assigns its own unique ID (e.g. rHyzYR2eamTdGyB4PmuRsWxGb).
While these IDs don’t match directly, there’s a common reference point that makes reconciliation easy: the Payment Reference.
How to Reconcile Orders
1. Export Orders from Shopify
Log in to your Shopify admin dashboard.
Navigate to the Orders tab from the left-hand menu.
Click the Export button at the top right corner.
Choose your export criteria and download the file.
The exported file will contain a column called Payment reference.
2. Match with Montonio Partner System
In Montonio Partner System, the Payment Reference serves as the primary identifier for each order. This is the same value you'll find in the Payment reference column in the Shopify order export.
For example:
In Shopify, an order might have the ID 1148.
In Montonio, that same order might appear with an ID like rHyzYR2eamTdGyB4PmuRsWxGb.
Even though the Order IDs differ, the Payment Reference is the same in both systems.
3. Search by Payment Reference in Either System
In Montonio
You can paste the Payment Reference into the search bar in the Partner System to quickly locate the order and its full details.
In Shopify
If you copy the Montonio Order ID (i.e. the Payment Reference) and search for it in the Shopify Orders interface, it will bring up the matching Shopify order.
This makes it easy to cross-reference and verify orders between Shopify and Montonio using the shared Payment Reference.
4. Cross-Reference IDs
To find a Shopify order from Montonio
Copy the Payment Reference from Montonio and search for it in Shopify. It will bring up the corresponding order with the Shopify Order ID.
To find a Montonio order from Shopify:
Copy the Payment Reference from the Shopify export file and search for it in Montonio.
🧾 Summary
To reconcile Shopify orders in Montonio:
Export orders from Shopify.
Locate the Payment Reference column in the export.
Use this reference to search in either Shopify or Montonio.
Match the Shopify Order ID with Montonio’s unique Order ID through the shared Payment Reference.
If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.