Get familiar with pickup rules here: Courier pickups
Scheduling courier pickup
1. Log in to the Partner System.
2. Go to Courier pickups tab and click Schedule pickup.
3. Choose your store and carrier.
4. Check your pickup address.
4. Fill in pickup details and Schedule pickup.
Cancel courier pickup
You can also cancel courier pickup directly from the Partner System.
Courier pickup cancellation is currently supported by Omniva and Montonio International Shipping.
1. Go to Courier pickups tab --> click on specific courier pickup you want to cancel.
2. Click Cancel button and confirm cancellation.
Note! Same-day pickups cannot be cancelled, nor can pickups from the past.
Courier pickup statuses
Created - the pickup has been successfully scheduled
Cancelled - the pickup has been cancelled
Pending - the scheduling process is not finished yet
If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.