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What to do if you've forgotten your Partner System password

How to reset a forgotten Partner System password, including self-service password reset and what to do if you no longer have access to your account email.

Written by Ieva

If you've forgotten your Partner System password, the steps to recover access depend on whether you still have access to the email address linked to your account.

If you still have access to your account email

You can reset your password yourself using the Forgot password link:

  • Click Forgot password on the login page

  • Enter the email address linked to your account

  • Click Reset my password

  • Check your inbox for a password reset email

  • Follow the link in the email and create a new password

☝️ The reset email should arrive within a few minutes. If you don't see it, check your spam or junk folder.

If you no longer have access to your account email

The Forgot password flow requires access to the account email, so self-serve reset is not possible in this case. Please contact our support team — they will verify your identity and help restore access to your account.

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