Some customers paying with a Revolut card or wallet (including via Apple Pay or Google Pay) see an incorrect store name displayed in the Revolut app after checkout — for example, an unrelated business name instead of the merchant's actual store name.

The issue is on Revolut side and has been reported across different countries and several merchants. There is no apparent pattern except how Revolut reconciles merchant legal names.

Yes. This is a display-only issue in the Revolut app. The payment itself is processed correctly, and the funds are sent to the right store — not to the incorrectly named business. No money is lost or misdirected.

You can verify the correct store name by downloading the detailed transaction statement from Revolut, which also shows the name as sent by Montonio.

This is a known bug on Revolut's side in how they process and display merchant names for certain card transactions. It is not caused by your store settings or anything in the Montonio Partner System.

Montonio sends the correct store name with every transaction — the issue occurs when Revolut renders it on their end.

Revolut suggested that the most effective action right now is for their customers who made the payment to report it directly to Revolut. Revolut has confirmed that user reports help them prioritise and resolve merchant name mismatches.

Each report helps speed up the fix for future transactions.

No. This issue has been observed only with Revolut cards (including Revolut-linked Apple Pay / Google Pay). Other card networks and bank payment methods are not affected.

Reassure them that the funds have gone to your store, not to the business shown in the Revolut app. The incorrect name is a display error. If they need further confirmation, they can check the detailed transaction statement available in the Revolut app, which reflects the name Montonio submitted.