If a refund has been pending for some time due to an insufficient balance, it can be canceled to process the refund outside of the Montonio Partner System.
Merchants can cancel a pending refund to finalize the process without waiting for system processing. If a refund needs to be issued outside of the Partner System, it must be processed using your company's current bank account.
Go to the Orders section in the Partner System.
Click on the specific order with a pending refund.
A pop-up window will appear on the right side of the screen, showing the order details.
Scroll down to see the refund information, where you’ll find the "Cancel" button.
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