1. Go to the Orders tab in the Partner System.
2. Find the order you want to refund.
3. Click on the order, and a side panel will appear on the right showing more detailed order information.
4. Navigate to the Payment section by clicking on the payment. This will display the IBAN and the name of the person who made the payment.
5. If these details are not visible, we recommend contacting the customer directly to request their bank details.
If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.