In the case of orders paid for by card payment, the bank does not provide the buyer's bank information.
To obtain the customer's bank details, you should contact your customer directly and specify with the customer whether they want a refund by transfer or still to the card.
If you are considering refunding the customer by transfer, it is important to know that in the case of card payments, the customer always has the right to go to their bank and dispute the card payment transaction.
Please remember this information so that the consumer does not abuse the return process or dispute the transaction after receiving the refund in the form of a transfer.
If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.