By default, an order stays in PENDING for 30 minutes before its status changes to ABANDONED. If your store sells time-sensitive items — like event tickets or reserved slots — you may want to shorten this window so inventory is released back sooner when a customer doesn't complete payment.
The abandoned time can be set anywhere between 5 minutes and 31 days. We recommend a minimum of 15 minutes.
If you're using a platform (WooCommerce, PrestaShop, etc.)
Contact Montonio Support and we'll update the setting for your store. Let us know the exact duration you'd like to set.
If you're using a custom API integration
You can configure the abandoned time per order using the expiresIn parameter when creating an order. See the Orders guide in our API documentation for the exact parameter details.
Things to keep in mind ☝️
The order status changes to ABANDONED only after the set time has passed — pressing "Cancel" on Montonio's gateway does not trigger ABANDONED immediately. This is intentional: payments can still be finalized in the background by the bank.
When an order becomes ABANDONED, a webhook notification is sent to your system.
For more on why orders stay in PENDING and how to handle that status, see How to handle the PENDING payment status.
Have more questions? Reach out to our support team and we'll be happy to help.