For each Montonio Order, you can see a timeline of payment-related events in our Partner System. This Event Log gives you a detailed and timestamped overview of everything that happened with the payment flow of the order.

Open the Partner System, navigate to the Orders page, select the Order you're interested in, and open the detailed view by clicking the expand icon in the top-right corner of the drawer:

Once in the detailed view, select the Event log tab to reveal the timeline:

The Event Log displays all payment events that occurred during the lifecycle of the Order. The events are displayed in descending order, meaning that the first event (almost always "Order created") is displayed at the bottom of the list, and the latest event is at the top.

For some events, there's additional metadata available. Click the Show metadata button to reveal the raw data.

The Event Log is useful for troubleshooting payments. If you or your customer has run into an issue when paying for an order, the Event Log can shine a light on the reasons and tell the story of what happened.

For example, most Orders are marked Abandoned if the customer doesn't complete the flow in 30 minutes. The Event Log will tell you the exact time the Order's status was changed to Abandoned and you can follow how the user went through the payment flow and failed to complete it in time. This makes it easier to explain the situation to the user and ask them to try again.