How to cancel Financing and Pay later orders from the Partner System?
If you don't know how the process works yet, acquaint yourself with it HERE.
Log in to the Partner System
Go to "Orders" tab
Find the needed order and click on it
Order information will pop up on the right side
Click on the "Refund" button
Enter the full or partial price of the product. (Partial goes, when the customer already received an order and wants to return part of it).
Click "Refund"
Note! If your customer already received an order and wants to cancel their financing contract, you have to wait until they send the order back to you whether it's a part or the whole order.
If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.