Note! This article explains how to withdraw financing and pay later contracts if you haven't shipped the order yet
At times, customers may wish to withdraw their purchases for various reasons. That's why we offer the option to withdraw contracts directly from the Partner System. This streamlined process allows you, as our merchant, to facilitate it with just one click.
How to withdraw?
Merchant receives a message from a customer about canceling the contract(order)
Merchant refunds the order from the Partner System
Inbank cancels contract on their side
If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.