You can request deactivation of your account in the Montonio Partner System by following the steps below.
Steps to Request Account Deactivation
Log in to the Partner System at partner.montonio.com.
From the left-hand menu, click Business Settings.
Scroll down to the Business Deactivation section and click Request Deactivation.
Select a reason for deactivating your account.
Selecting a reason is required to submit your request.
You may also leave additional feedback – we appreciate any insights that help us improve our services.
Click Submit to send your deactivation request.
Processing Your Request
Our team will review your request within 3 business days.
Once your account has been deactivated, you will receive an email at your business contact address confirming the deactivation.
⚠️ Important: Only the signatory user can request account deactivation. Learn more about user roles here.
Important Considerations Before Closing Your Account
Seasonal business or temporary pause?
If you operate seasonally or need time to restructure, consider pausing your account instead of deactivating it.
Contact our support team to discuss temporary account suspension options.
What happens to my subscription?
Your subscription will be canceled upon account deactivation.
You will still receive an invoice for the following billing cycle.
What about my balance?
Your remaining balance will be paid out with your next scheduled payout.
What about outstanding invoices?
You are responsible for any outstanding invoices before deactivation.
Past invoices will remain accessible for reference.
Our accounting team may reach out for payment arrangements.
What if I used card payments?
If you have used card payments, please note that disputes might still come up in the future, and we will contact you if necessary.
What happens to my data?
Deactivating your account does not immediately delete your data.
For more details, see our data deletion policy here.
How long will I have access to my account?
After deactivation, you will lose access to services, but you can still log in to the Partner System.
Your user profile remains functional, allowing access to past orders and records.
How will I know if my deactivation request was processed?
You will receive a confirmation email once your request has been successfully processed.
How do I re-register?
If you wish to re-register with the same business in the future, please contact our support team to proceed.
If you'd like to register a new business in the future, please take a look at our How can I add a new business if I already have an account in Montonio guide for step-by-step instructions.
For more information or help, feel free to reach out to our support team via chat bubble. We’re happy to assist you!