Enhance your customer's post-checkout journey by providing a branded tracking experience and automated status updates. This guide covers how to set up the Montonio Tracking Page and enable Automated Order Tracking Emails.
🗳️ Why use Montonio Tracking features?
By using the Tracking Page and automated emails together, you can:
Reduce Support Inquiries: Customers can check their own delivery status without contacting you.
Branded Experience: Keep your brand top-of-mind by displaying your logo on the tracking page.
Unified Tracking: Customers see all parcels from an order in one place, with data pulled directly from carriers like Omniva, DPD, and others.
Multilingual Support: Statuses and emails are automatically localized for your customers.
The Montonio Order tracking page
Montonio Order tracking page is a centralised website where consumers can view their parcel status. It works for WooCommerce, Shopify, Magento 2, and via API.
How it works:
Real-time Updates: Shipment statuses are refreshed every 2 hours.
Detailed Information: Displays merchant name, order number, carrier, and a full journey history.
Interactive Maps: If the delivery is to a parcel machine, a map and "get directions" link are shown.
Language Support: Available in English, Estonian, Latvian, Lithuanian, and Polish
Montonio Order tracking emails
Once the tracking page is active, you can enable automated emails. These are sent to customers as soon as their order is registered or completed.
Order tracking emails help:
Keep customers informed about their shipment status
Reduce customer support inquiries
Enhance the post-checkout experience
Email Language:
The email language is automatically determined by the receiver's address.
Example: If the parcel is going to Estonia, the email is in Estonian; if to Lithuania, it is in Lithuanian.
How to Activate
Follow these steps in the Montonio Partner System to enable both features.
Step A: Activate the Order tracking page & emails
1. Log in to the Partner System.
2. Navigate to the Home page and select your store from the drop-down menu.
3. Scroll to the bottom and click the Activate/Settings button next to the Shipping section.
3. In the Carriers section, scroll to the bottom.
4. Click Activate next to Order tracking page first.
5. Once the tracking page is active, click Activate next to Order tracking emails.
Step B: Adding your Logo
You can upload your store logo and we'll display it on the tracking page and emails.
Logo upload is available for Core, Core Flex and Custom plan merchants.
1. Go to Store Settings > Store Details.
2. Scroll down to the Logo upload section (located after the IBAN).
Upload your file (SVG format with no background is recommended for the best look).
3. Preview your logo and save.
Adding tracking codes to e-mails in WooCommerce
Learn more: Adding tracking codes to e-mails in WooCommerce
FAQ
FAQ
When does the tracking link appear? The link is created as soon as the order is paid and the parcel is registered in our system.
Can I see a map for all shipping methods? Maps are currently only visible if the chosen shipping method is a parcel machine.
If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.