Montonio

Everything merchants need to know about filing a shipping claim through Montonio when a parcel goes missing or arrives damaged.

How to file a claim for parcel?

Darja

Learn how to file a shipping claim when a parcel sent through Montonio is lost or damaged.

Shipping claims

API Documentation

Status Page

Demo Store

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

Style guide

Article page title

Home hero title

English

Eesti

Latviešu

Lietuvių

Polski

url(https://downloads.intercomcdn.eu/i/o/zdcaipo4/29774/8f70fd0ead4b7230957c2f6c06ee/43b892c51a6c0ac9e30611607d756094.png)

Get started

How to activate Montonio services?

Website checklist for Montonio merchants

How to get started with Montonio

How to set up your password after creating an account

Why do we ask additional details about your business

Who are stakeholders

How to add new stakeholders

How to pass KYC process with video verification

Who can accept the terms and conditions

Confirm your business information

Step-by-Step Onboarding instructions

Why do I need to reconfirm my business details?

Reconfirm business info

Montonio payment solution for marketplace platforms

Special Business Types

Ladu Order Rescue: recovered sales, no manual chasing, no overselling risk

Ladu by Montonio: your WooCommerce store's new operations agent

Ladu Pick & Pack: fewer wrong orders, fewer refunds, no new hardware

Ladu by Montonio

Testing Montonio Services

Start testing Montonio services

Get started with testing

How to test payments and shipping with Montonio for WooCommerce

Testing on WooCommerce

How to start integrating Montonio payment methods in PrestaShop?

Testing on PrestaShop

How to test Montonio payment methods and Shipping in Magento 2?

How to start integrating Montonio payment methods in Magento 1

Testing on Magento

How to start integrating Montonio payment methods in OpenCart 2.3-3

Testing on OpenCart

How to test card payments in your store?

Additional info

Integrations

Installing and Updating Montonio for WooCommerce

Activating Montonio payment methods in WooCommerce

WooCommerce default checkout template with Montonio checkout without background

Cash on Delivery (COD) Payment Method in WooCommerce

How to Connect Your Montonio Account to WooCommerce

WooCommerce

How to Reconcile Shopify Orders in Montonio?

List of Montonio payments apps on Shopify

How to activate Montonio payment apps in Shopify?

Checkout customisation for Montonio payment apps on Shopify

Shopify

Montonio plugin compatibility with different PrestaShop themes

Montonio plugin compatibility with custom checkout modules for PrestaShop

How to install and update PrestaShop module?

How to choose whether to Create Orders "Before Payment" or "After Payment" in PrestaShop?

Activating Montonio Payment Methods in PrestaShop

Prestashop

Activating Montonio payment methods in OpenCart

How to update the OpenCart module

OpenCart

Montonio for Magento 1.9

Montonio for Magento 1

Montonio for Magento 2

How to update Magento 2 module

Magento

How to use the merchantReference parameter when creating orders?

How to test order webhooks locally?

How to handle the PENDING payment status?

How to receive webhook notifications about Orders?

How to configure when orders are marked as Abandoned?

Custom Integration

Partner System

📊 Payments Analytics Overview

Shipping Analytics Overview (Beta)

Analytics

What are API keys?

How to find Live API Keys in the Partner System?

Where to find sandbox API keys?

API keys

How to Add a New Store to My Business

How do I update my company's IBAN in Montonio Partner System

How can I add a new business if I already have an account in Montonio

How to update your business contact person information?

Changing your Business Name in Montonio Partner System

Where to find your accepted terms and conditions in the Partner System

Business Details & Store Management

How to Export Orders Statements in the Partner System

How to export payouts overview?

Accounting

Products default locale

How can I deactivate my account?

The Montonio Glossary

How to change the interface language in the Partner System

Other details

Mandatory Security Layers for your Partner System account

How to use and enable two-factor authentification in Montonio Partner System

How can I change my user email in the Partner System?

What to do if you've forgotten your Partner System password

Managing Your Account

User roles in the Montonio Partner System

How to manage users in Partner System?

User roles

Pricing and Invoicing

Managing your Montonio subscription

Montonio Pricing Update

Understanding Montonio Pricing Plans

Why card and wallet payments are essential in Starter and Core plans

Pricing information

If I add a new store to my account will I be charged an additional subscription fee?

Pricing