Parcel delay emails/AI parcel notifications use machine learning to detect delivery delays and proactively notify merchants about the delays, reducing uncertainty and support load.
How Parcel delay emails work?
The system analyzes parcel tracking data, carrier responses, and delivery status using AI to identify delayed parcels and trigger context-rich notifications.
Notification flow
When a delay is detected, an event is emitted, analyzed, and if needed a notification is sent via email with actionable information to the merchant.
Benefits
Proactive updates helps reduce customer complaints
Merchants gain visibility into delivery issues before they escalate
Activate Parcel delay emails
You can easily activate Parcel delay emails from the Partner System:
Log in to the Partner System.
Go to the Home page from the left-hand menu --> Choose the store from the drop-down menu.
Scroll to the bottom of the page. Click Activate/Settings near Shipping.
Scroll to the bottom of the page, find Parcel delay emails and click Activate.
Example of how parcel delay emails look like:
If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.