Montonio has launched a new feature: Order Tracking Emails. This feature allows you to automatically send tracking information to customers via email once their order has been completed/registered.
Why use Montonio Order tracking emails?
Order tracking emails help:
Keep customers informed about their shipment status
Reduce customer support inquiries
Enhance the post-checkout experience
How to activate Order tracking emails in Montonio Partner System
To enable Montonio Order tracking emails for your store in the Montonio Partner System, follow these steps:
1. Access Your Store Settings
Navigate to the Home page from the left-hand menu.
Select the relevant store from the drop-down list.
2. Locate the Shipping Settings
Scroll to the bottom of the page.
Click the Activate/Settings button located next to the Shipping section.
3. Activate Montonio Order Tracking Emails
In the Carriers section, scroll down to the bottom.
Make sure you have activated the Order tracking page, otherwise, Montonio Order tracking emails won't work --> Montonio Tracking Page.
Click the Activate button next to Order Tracking Emails.
Once activated, your customers will receive tracking emails automatically when their order is registered.
The Language of Montonio Order Tracking emails
The language of email depends on the shipping receivers address. For example if the parcel is going out to Estonia, the tracking email will be in Estonian, but if the receivers address is in Lithuania, then the tracking email will be in Lithuanian language.
You can test tracking emails out by creating test/fake parcel with registered status in the Partner System. You won't be billed for that parcel as we bill only if the parcel was really sent out.
This an example of Montonio Order Tracking email:
If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.