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Montonio Order tracking emails

Darja avatar
Written by Darja
Updated over a week ago

Montonio has launched a new feature: Order Tracking Emails. This feature allows you to automatically send tracking information to customers via email once their order has been completed/registered.

Why use Montonio Order tracking emails?

Order tracking emails help:

  • Keep customers informed about their shipment status

  • Reduce customer support inquiries

  • Enhance the post-checkout experience

How to activate Order tracking emails in Montonio Partner System

To enable Montonio Order tracking emails for your store in the Montonio Partner System, follow these steps:

1. Access Your Store Settings

  • Navigate to the Home page from the left-hand menu.

  • Select the relevant store from the drop-down list.

2. Locate the Shipping Settings

  • Scroll to the bottom of the page.

  • Click the Activate/Settings button located next to the Shipping section.

3. Activate Montonio Order Tracking Emails

  • In the Carriers section, scroll down to the bottom.

  • Make sure you have activated the Order tracking page, otherwise, Montonio Order tracking emails won't work.

  • Click the Activate button next to Order Tracking Emails.

Once activated, your customers will receive tracking emails automatically when their order ships.

This an example of Montonio Order Tracking email:


If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.

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