Montonio collaborates together with Smartposti to offer competitive parcel machine and courier pricing to even small merchants, so that everyone has a fair chance at offering affordable shipping to their customers.
SmartPosti by Montonio is available both for parcel machines and couriers.
How does it work?
When opting for this version, you will no longer need to have a signed contract with Smartposti to handle your packages. Montonio offers you pricing, sends you the invoice and helps with parcel-related issues, while Smartposti still delivers the packages.
1. Go to the Home page from the left-hand menu --> Choose the store from the drop-down menu.
2. Scroll to the bottom of the page. Click Activate/Settings near Shipping.
3. Find Smartposti by Montonio and click Activate.
4. Click on Activate and you'll be ready to send out parcels.
If you haven't already, then also add Smartposti parcel machines to your checkout. Read more about how to do it here.
You can carry on your shipping processes the same way as you have.
At the beginning of the next month you will get an invoice from Montonio for the cost of the shipments.
Note!
SMS returns for Smartposti by Montonio are not supported at the moment.
Keypad lockers drop off for Smartposti by Montonio are not supported at the moment.
Availability for Smartposti by Montonio
Smartposti by Montonio is available for parcel machines and courier.
We support sending domestic packages in Estonia, Latvia, and Lithuania, as well as cross-Baltic packages between all Baltic countries and to Finland. Pricing and availability are the same for all sizes of parcels.
SmartPosti by Montonio courier pickups
You can easily schedule a courier pickup directly from the Partner System using SmartPosti by Montonio. Learn more here: SmartPosti courier pickup rules
SmartPosti courier pickup rules
Learn more here.
Returns
Returns for Smartposti by Montonio are now supported by default to all merchants. Note that SMS returns are not supported.
For your customer to create the return:
Advise your customer to go the Smartposti self service --> where the customer needs to enter original parcel tracking code.
With that return code, the customer should send the parcel back to you.
We'll charge you for the return afterwards.
Invoicing
Important! If you have been using a direct business contract with Smartposti*, you may receive two invoices for the delivery service during the transition period, both from Smartposti and from Montonio. But don't worry, these invoices will be for the different packages.
This may happen if you have been using your direct business contract for the first half of the month, and then, after activating the Montonio x Smartposti contract, you have been using Montonio's solution for the rest of the month. Please pay both bills. In the future, only one invoice will be issued from Montonio for the delivery service.
If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.