Montonio tracking page is a website that we have created, where consumers can take a look at the parcel statuses. It brings together data from each carrier and displays the exact same statuses that you would otherwise see on Omniva, DPD, etc pages.
We are able to put the merchant logo onto the page so that merchants can be top-of-mind for the consumer in the whole parcel journey. In addition, the end-consumer is able to see who the parcel is coming from, and what’s the order number and date - data that they otherwise would not see on a tracking page.
How to activate the tracking page?
Contact Montonio support and let us know that you would like to activate the tracking page. Contact our support team via the chat in the bottom right corner.
How does the tracking page work?
The tracking page will work for all orders that come AFTER we have activated the tracking page for you.
The tracking page consists of all packages of the order. So if several parcels are in one order, the end consumer can see them from one page.
Once the order is paid, Montonio registers a parcel and the tracking page link is created for this parcel.
Tracking events are updated every hour - so from the moment the order is created, our system will check once an hour if it has moved to a new status.
The tracking page status updates whenever the end consumer goes to check it.
The same placeholder that we have in Woo can be used in email templates to get the tracking page. Once the product is activated in our systems, we automatically redirect customers to Montonio tracking, not the carrier tracking pages.
What does the tracking page show?
Merchant logo and name
Order number and date+time
Carrier, method, and destination of parcel
Highlighted the current status of the parcel
Full parcel journey directly from the carriers
Link to carrier website, just for backup
Supported in English, Estonian, Latvian, and Lithuanian.
If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.