Steps to Deactivate Your Account
If you wish to deactivate your account, follow these steps:
Log in to the Partner System
Access the Partner System at partner.montonio.com
Note: Only the signatory can request account deactivation. Learn more about user roles here.
Select a reason for deactivation
When submitting your request, you must select a reason for deactivating your account.
We appreciate any feedback you provide to help us improve.
Processing your request
Our team will review your request within 3 business days.
You will receive an e-mail to your business contact address once your account has been deactivated.
Important Considerations
Seasonal business or temporary pause?
If you operate seasonally or need time to restructure, consider pausing your account instead of deactivating it.
Contact our support team to discuss temporary account suspension options.
What happens to my subscription?
Your subscription will be canceled upon account deactivation.
You will still receive an invoice for the following billing cycle.
What about my balance?
Your remaining balance will be paid out with your next scheduled payout.
What about outstanding invoices?
You are responsible for any outstanding invoices before deactivation.
Past invoices will remain accessible for reference.
Our accounting team may reach out for payment arrangements.
What if I used card payments?
If you have used card payments, please note that disputes might still come up in the future, and we will contact you if necessary.
What happens to my data?
Deactivating your account does not immediately delete your data.
For more details, see our data deletion policy here.
How long will I have access to my account?
After deactivation, you will lose access to services, but you can still log in to the Partner System.
Your user profile remains active, allowing access to past orders and records.
How will I know if my deactivation request was processed?
You will receive a confirmation email once your request has been successfully processed.
How do I re-register?
If you wish to re-register in the future, refer to our Re-registering Your Account guide for step-by-step instructions.
For more information or help, feel free to reach out to our support team via chat bubble. We’re happy to assist you!