Where can the customer change whether he wants the package to be taken to the parcel machine himself or for the courier to pick it up(PA/PU)?

We have communicated with Omniva on this topic, and unfortunately it is not possible to add this option from our side, so this part is only manageable from Omniva’s side.

However, this does not actually prevent the use of the "pick up by courier" service.
We have received information from our Omniva contact person that if you are using this service and the pricing has already been negotiated, there is no problem with it not being written like that on the parcel cards.

If any issues would arise with this, you should contact Omniva and tell them that it was done through Montonio interface. They will know about the topic and it will be solved.

​Omniva self-service view is not showing the orders.

Option #1:
​Merhcant needs to change the "Source" option in Omniva self-service: “EDI-XML” will show the right information.

Screenshots:

Option #2:
The self-service will display packages that have been handed over to Omniva. So once Omniva does the first scan, then the parcel will appear in the self-service

Partner system Error: Shipment data invalid

This is usually a problem related to "Shipping phone number" field.
More specifically: Omniva will only send SMS to the same country where the parcel machine is located. Otherwise they will return this error. This also applies if the phone number has the right country code, but is in incorrect format.

​Why do the tracking codes send users to the Estonian Omniva page?

The tracking code is redirected to a page in English, but the browser cookies text is in Estonian. The cookies text is something we can’t unfortunately change. We are working on changing the links so that the customer will be redirected to the page in local language.