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How do payments work

Customer journey and activation

Laura from Montonio avatar
Written by Laura from Montonio
Updated over a week ago

What does the customer journey look like in a payment solution?

On the payment page in the online store, the customer selects the bank from which he wants to initiate the payment and is directed to the bank for authentication.

If the customer has several accounts in the selected bank, he / she selects the account from which he / she wishes to initiate the payment and is shown the payment details. If he has only one account with the selected bank, he will be shown the payment details immediately. In the last step, the customer confirms the payment and is redirected back to the online store.

How to activate Montonio payment solution?

After Montonio confirms your account, you will receive an e-mail with instructions on how to enable Montonio payment solutions in your online store. You can also find some instructions here: How to activate payments

What about card payments? 💳

Card payments are processed by Stripe and you can read more here: How does Card payment 2.0 solution work


If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.

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