Refunds is a service that allows you to make refunds for Bank payments directly from the Partner System or through Montonio's API.
The benefits of doing refunds through Montonio:
You can save money and time by making the process of paying out money from returns of goods simpler, easier, and quicker, triggering the refund payment process from the Partner System or the logistics or ERP system (by also integrating with Montonio's API for refunds)
A refund is automatically paid out to the customer without manual intervention
The consumer feels safe and values the speed and quality of your returns process
NB! If you start using our Bank payment refunds service, money will be collected firstly on your balance in the Partner System and after that will be paid out based on your payout frequency.
How to activate Refunds?
To activate refunds in the Partner System, go to ‘Store settings’ → ‘Products’ and activate Bank payment refunds. At this point, you need to provide the following information about the signatory user:
Provide your date of birth
Choose your residency
Accept the Terms & Conditions
Montonio is forced to ask for this information due to regulatory reasons. After you have activated the service, the application requires a review by Montonio. Once we have verified your application, you can start using bank payment refunds through Montonio.
If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.