Starting June 2025, we update how we generate and deliver shipping invoices. These changes are designed to improve clarity, speed, and organization in the billing process.
Why are we Changing the Shipping Invoice Format?
We are implementing two major changes:
1. Faster Monthly Invoicing for Standard Services
Shipping invoices for standard parcel services will now be issued at the beginning of each month.
These invoices will include:
Carrier names
Route information
Pricing breakdowns
Detailed service types
2. Separate Billing for Extra Services
Additional services (such as returns, oversized deliveries, and manual label inputs) will be invoiced separately. The reason for delay in invoices is because carriers send this information to us later.
These services will appear on a separate invoice one month later.
For example: If you use additional services in May, those charges will be listed in your June invoice, sent in early July.
Example: New Shipping Invoice Structure
Here is a breakdown of how to read the new invoice format:
Pickup point parcels refer to parcel machine deliveries.
Carrier and route details are clearly listed.
Example:
EE > FImeans the parcel was shipped from Estonia to Finland.
Quantity represents the number of parcels shipped.
Unit price refers to the price per parcel.
If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.