Paid status for Financing and Pay Later orders
When the order status for a Financing or Pay Later order is marked as PAID, it means that:
The customer has successfully signed the financing contract or completed all necessary steps for Pay Later arrangements.
In this case, you are safe to ship the order immediately. The customer has agreed to pay using the financing option, and the contract is now finalized.
Pending status for Financing and Pay Later orders
If the order status shows anything other than PAID, it means that the financing or Pay Later process has not yet been finalized. Some possible reasons include:
The customer has not completed signing the contract or is still reviewing the terms.
The transaction might have encountered issues such as pending approval, technical glitches, or incomplete information.
In these cases, do not ship the order until the status changes to PAID. Shipping before the payment is confirmed could result in complications, such as the customer backing out of the financing agreement.
If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.