→ These notifications are intended to promptly inform you of any unforeseen changes to the status of your order.
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​ → In very rare instances, we receive notifications from banks regarding transactions initially marked as successful but subsequently cancelled by the bank.
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​→ There may also be cases where banks reject all payments for internal reasons, unrelated to a single transaction.
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​→ Therefore, by sending out these emails, we aim to ensure that you verify whether you have received the payment before dispatching the orders.
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If you got an email saying that a transaction got a Voided status, please kindly check if the status of the payment is correct and the payment was transferred to your bank account.
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If you have not received the payment, please kindly contact the customer and ask them to re-pay the order as the money has not been debited from their bank account.