This article explains how balances and payouts are displayed in the Partner System.
📁 What is the Payouts tab?
The Payouts Tab is a dedicated page in the Partner System designed to help you manage your payouts effectively. Here's what you can do:
Access and Review Payout Information - view all services with a set payout schedule (Daily, Weekly, Monthly) in one place.
Monitor Balances and Payouts - get a clear overview of your current balances, payout history, and upcoming payouts.
Download Detailed Reports - easily download payout reports for accounting and record-keeping purposes.
📝 When is this relevant?
This feature is especially useful if you are using services with a transfer buffer, including:
Refundable Bank Payments
Card Payments (via Stripe)
BLIK (Direct Integration)
🔑 Getting Started
Log in to your Montonio Partner System account.
To access the Payouts tab, simply click Payouts on the left sidebar of the Partner System.
After clicking on Payouts, you will see all stores associated with your business account.
If you have only one store, you will be taken directly to the Balances & Payouts view.
If you have multiple stores, click on the desired store’s name (row) to view that store’s balances.
🔄 Checking payout frequency & estimated dates
In the Balance Table, you can:
Monitor Current Balance Amount - keep track of the total available balance.
Check Current Payout Frequency - review the payout frequency for each activated service (Daily, Weekly, Monthly).
Check Next Estimated Payout Date - know when the next payout will be generated and prepared for transfer to your bank account.
Review Order Count - see the number of orders contributing to your current balance.
📅 Choosing your payout frequency
In the Partner System, you can select from three payout frequency options:
Daily
Weekly
Monthly
To update your payout frequency:
Click on the desired service balance row.
On the right side of the opened table, click on Settings.
You’ll be redirected to the Service Settings page.
Choose your preferred payout frequency and save the changes.
Important Notes:
For Card Payments & BLIK (via Stripe):
Selecting Daily Frequency means payouts are generated every business day.
However, payouts will reach your bank account after 3 business days.
This process is referred to as T (transaction date) + 3 business days.
For Refundable Bank Payments & Direct BLIK Integration:
Choosing Daily Frequency means the payment will arrive the next business day.
Payouts are not processed on weekends or bank holidays.
Find more information regarding the Bank payments and Card payments Payouts logic:
📌 Viewing payouts and exporting reports in the Partner System
In the Payouts tab, you can find your complete payout history and detailed information about paid-out amounts under the Balances table. Here’s how you can review, export, and understand your payouts.
🔍 Reviewing specific payouts
Locate Payouts - scroll down to the Payouts section under the Balances table.
Select a Payout - click on the desired payout row to view details.
View Payout Summary - a summary will appear on the right-hand side, including:
“Expected to arrive” Date: The estimated date when funds will reach your bank account.
Note: This is labeled as "expected" since the exact arrival time may vary, depending on the bank.
View Transactions:
Click “See Transactions” to review the orders included in the payout directly in the Partner System.
Alternatively, click the “Expand” button in the top-right corner for a detailed list of orders included in the payout.
📄 Exporting payout reports
Single Payout Report
Click on the desired Payout row - on the right side select “Export Statement” to download a specific payout report.
Choose your preferred format:
Excel (.xlsx)
XML (.xml)
Monthly Payout Reports
Go to the Payouts tab and click on Export Statement.
Choose the month for which you want to download the report.
Select the desired payout type you want the report for. Possible options, depending on your activated services:
Bank payments
Stripe
BLIK
💡 Understanding transactions
Each payout consists of transactions, which can be of different types:
Payments: These add money to your balance.
Click on the Order ID to view all associated information for that payment.
Refunds: These deduct money from your balance.
Disputes (from card payments): These deduct money from your balance.
💳 Payment methods by service
Each service balance is credited based on the payment method used during the transaction process. Below is a detailed breakdown:
Bank Payments
The balance increases through payments made via Payment Initiation (bank payments). Refundable bank payments service must be activated for the store.
Stripe Payments (Card Payments, BLIK via Stripe, Google Pay, Apple Pay)
The balance increases through payments processed via:
Card Payments — includes all transactions made using cards.
Google Pay, Apple Pay, and BLIK (via Stripe) transactions also contribute to the Stripe balance but are displayed as Card Payments in the Partner System interface.
BLIK
The balance increases through payments made via BLIK payments. BLIK service must be activated for the store.
If you have additional questions and need our help, feel free to contact our support team via the chat in the bottom right corner.